Outdoor TV Australia Warranty Policy

Our Commitment to Quality

At Outdoor TV Australia, we stand behind the quality and performance of our products. Every product we sell is built for Australian conditions and tested to perform in real outdoor environments.

This warranty outlines what is covered, how to make a claim, and your rights as a customer under Australian law.

In short:
Our TVs are built for outdoors and backed by a 2-year warranty (1 year on accessories). If something goes wrong due to a fault, we’ll repair, replace or refund in line with Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage

You are also entitled to have the goods:

  • Repaired or replaced if they fail to be of acceptable quality
    and the failure does not amount to a major failure

This warranty is provided in addition to your rights under the ACL.

Warranty Coverage

Outdoor TVs

  • 2-Year Manufacturer’s Warranty
  • Honoured by Outdoor TV Australia from the date of purchase

Accessories

(including mounts, covers, soundbars and related items)

  • 1-Year Manufacturer’s Warranty
  • Honoured by Outdoor TV Australia from the date of purchase

Spark Enterprise Series enclosures

  • 24-Month Manufacturer's Warranty
  • Honoured by Outdoor TV Australia from the date of purchase

Spark Pro Series enclosures

  • 12-Month Manufacturer's Warranty
  • Honoured by Outdoor TV Australia from the date of purchase



Warranty Terms

Warranty periods. Outdoor TVs 2 years. Spark Enterprise Series enclosures 24 months. Spark Pro Series enclosures 12 months. Mounts and soundbars 1 year.

Registration. Each TV's warranty is registered to its serial number. Please have your serial number ready when making a claim.

Repairs. We repair on-site wherever we have a local repair agent. Where we don't, the TV is repaired or replaced back to base, and we cover the freight.

Response time. We respond to every claim within 2 business days.

Repaired or replacement products. Covered for the remainder of the original warranty, counted from the original invoice date.

Loan units. Where available, we can provide a loan unit while your TV is being repaired.

Transfer. If you sell your property, the warranty stays with the TV. The new owner needs the original proof of purchase and the TV's serial number.

Bought through an installer or reseller. Lodge your claim with the business you bought from. They will work with us to resolve it.

Claims. Call 02 9090 4204 or email sales@outdoortv.com.au.

Outdoor TV Australia, ABN 29 189 373 867, 9/17-19 Green Street, Banksmeadow NSW 2019.

Designed for Outdoor Use

Our outdoor TVs are specifically engineered for external environments, unlike standard indoor televisions.

IP55 Rated TVs

Certain models are rated IP55, meaning they are:

  • Protected against dust ingress (limited protection)
  • Protected against low-pressure water jets from any direction

This makes them suitable for permanent outdoor installation, including exposure to:

  • Rain
  • Humidity
  • Heat and cold

However, IP55 does not mean waterproof or submersible. TVs should not be:

  • Submerged in water
  • Exposed to high-pressure water (e.g. pressure washers)
  • Installed in locations prone to flooding or water pooling

Weatherproof vs Weather Resistant

To ensure the correct use of each product:

  • Weatherproof (IP-rated models)
    Designed to be installed outdoors year-round, fully exposed to the elements
  • Weather Resistant (non-IP-rated models)
    Designed for undercover outdoor areas only
    (e.g. alfresco, patios, balconies) and should not be directly exposed to rain

Incorrect installation or use outside of these conditions may void warranty.

What’s Covered

This warranty covers:

  • Manufacturing defects in materials or workmanship
  • Faults under normal residential or commercial use
  • Electrical or component failures not caused by misuse

What’s Not Covered

This warranty does not cover damage resulting from:

  • Improper installation or incorrect mounting
  • Use outside of intended environmental conditions
  • Accidental damage, impact, or misuse
  • Unauthorised modifications or repairs
  • Power surges or electrical issues not related to the product
  • Neglect, corrosion, or build-up due to lack of maintenance
  • Use of high-pressure water cleaning equipment
  • Physical damage to the screen, such as an object hitting it
  • Water damage from submersion. IP55 models are protected against rain and low-pressure water jets, but cannot be submerged, for example in a pool
  • Screen damage caused by installing a Partial Sun model in direct sun
  • Removing and reinstalling a TV

Installation Requirements

To maintain warranty coverage:

  • Products must be installed in accordance with provided guidelines
  • Suitable mounting and ventilation must be used
  • Electrical connections must comply with Australian standards

We recommend installation by a qualified professional.

Making a Warranty Claim

If you believe your product is faulty, please contact us with:

  • Your order number or proof of purchase
  • A description of the issue
  • Photos and/or videos showing the fault
  • The TV's serial number

We respond within 2 business days

Contact:
📧 sales@outdoortv.com.au
📞 +61 2 9090 4204

Once assessed, we will determine the appropriate outcome in line with ACL, which may include:

  • Repair
  • Replacement
  • Refund

Assessment & Resolution

  • Products may need to be returned or inspected
  • If the issue is deemed a warranty claim, Outdoor TV Australia will cover the cost of repair or replacement, including freight.
  • If the issue is not covered under warranty, we will provide a quote for repair or replacement

Commercial Use

This warranty applies to both residential and commercial installations. However:

  • Commercial environments with higher usage may experience increased wear and tear
  • Warranty coverage applies to manufacturing faults, not usage-related degradation over time

Important Notes

  • Outdoor TVs are built to handle harsh conditions, but correct installation and usage are essential
  • Always follow product-specific guidelines for best performance and longevity
  • If unsure, contact our team before installation

Need Help?

We’re here to help you get the most out of your outdoor setup.

Reach out anytime for support, installation advice, or troubleshooting.